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96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

i have an iPad that froze up while doing zoom

i bought it in 2018 and not sure what version - just says 'iPad'

I went through the steps to try to update / restore it, and when i hook it up to my laptop - it always just gets stuck saying 'your mac is preparing to restore the software on this ipad' .... was like that for an hour

the iPad showed a screen as though a status bar would begin to load, but the status bar just stayed empty forever

my mac is fully up-to-date on software updates

help me RM-wan kenobi

you're my only hope

tragabigzanda · **Posted:** Thu April 02, 2020 4:36 am

Super producer Josh Evans could probably fix it

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

he probably could

i wonder what his go-to is for studio sandwich pickup

tragabigzanda · **Posted:** Thu April 02, 2020 4:49 am

96583UP wrote:

he probably could

i wonder what his go-to is for studio sandwich pickup

Uberblood Wolfmoon

Anders · **Posted:** Thu April 02, 2020 5:06 am

https://setapp.com/how-to/reset-ipad

I would try doing a full reset, after charging for a while with a charger first. If it's important that you restore it, then try that via your mac later.

There are different ways of doing a reset, depending on what is going on. The link above explains different scenarios.

tragabigzanda · **Posted:** Thu April 02, 2020 5:12 am

That shit is bushleague, Anders! Do you think super producer Josh Evans executed a hard reset of Pearl Jam?!

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

it's definitely time for a WWJED thread (what would josh evans do)

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

i would make it but it would probably get moved / locked / result in childish name-calling

but if you do it, YOU DO IT, then - oh well - sheesh - it will be totally brilliant / cool / acceptable / not moving / not locking MR PERFECT

Anders · **Posted:** Thu April 02, 2020 5:26 am

tragabigzanda wrote:

That shit is bushleague, Anders! Do you think super producer Josh Evans executed a hard reset of Pearl Jam?!

It was hard all right.

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

Anders wrote:

https://setapp.com/how-to/reset-ipad

I would try doing a full reset, after charging for a while with a charger first. If it's important that you restore it, then try that via your mac later.

There are different ways of doing a reset, depending on what is going on. The link above explains different scenarios.

thanks. it's at the point where when i turn it on - it just says to connect it to a mac to do a restore

then when i connect it to the mac it just always gets stuck at 'your mac is preparing to restore the software on this ipad'

Anders · **Posted:** Thu April 02, 2020 5:32 am

96583UP wrote:

Anders wrote:

https://setapp.com/how-to/reset-ipad

I would try doing a full reset, after charging for a while with a charger first. If it's important that you restore it, then try that via your mac later.

There are different ways of doing a reset, depending on what is going on. The link above explains different scenarios.

thanks. it's at the point where when i turn it on - it just says to connect it to a mac to do a restore

then when i connect it to the mac it just always gets stuck at 'your mac is preparing to restore the software on this ipad'

If possible, do a hard reset instead. Reject their question about restoring.

Sgt. Crackpot · **Posted:** Thu April 02, 2020 5:33 am

Throw the ipad in the bin. Buy an android tablet.

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

Anders wrote:

96583UP wrote:

Anders wrote:

https://setapp.com/how-to/reset-ipad

I would try doing a full reset, after charging for a while with a charger first. If it's important that you restore it, then try that via your mac later.

There are different ways of doing a reset, depending on what is going on. The link above explains different scenarios.

thanks. it's at the point where when i turn it on - it just says to connect it to a mac to do a restore

then when i connect it to the mac it just always gets stuck at 'your mac is preparing to restore the software on this ipad'

If possible, do a hard reset instead. Reject their question about restoring.

when I hard reset (power + home button), then turn it back on - it says 'support.apple.com/ipad/restore' and has a picture of a cord going into iTunes

tragabigzanda · **Posted:** Thu April 02, 2020 5:35 am

Sgt. Crackpot wrote:

Throw the ipad in the bin. Buy an android tablet.

Ok Russia

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

i already have a new iPad en route

i can't live on lockdown without an iphone, ipad, macbook air, and imac

the horror

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

now all the apple stores are closed too because China

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

oh fuck i wonder if my new iPad is coming from China

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

it says it will arrive tomorrow so can't possibly be coming from Jina

96583UP · **Joined:** Sun September 15, 2013 5:50 am **Posts:** 22286

Thanks Anders for the advice - I appreciate the offers of help

Anders · **Posted:** Thu April 02, 2020 5:41 am

96583UP wrote:

Anders wrote:

96583UP wrote:

Anders wrote:

https://setapp.com/how-to/reset-ipad

I would try doing a full reset, after charging for a while with a charger first. If it's important that you restore it, then try that via your mac later.

There are different ways of doing a reset, depending on what is going on. The link above explains different scenarios.

thanks. it's at the point where when i turn it on - it just says to connect it to a mac to do a restore

then when i connect it to the mac it just always gets stuck at 'your mac is preparing to restore the software on this ipad'

If possible, do a hard reset instead. Reject their question about restoring.

when I hard reset (power + home button), then turn it back on - it says 'support.apple.com/ipad/restore' and has a picture of a cord going into iTunes

This is what is says there: If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier).
Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.

iPad won't restore

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