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Joined: Tue January 01, 2013 6:03 pm Posts: 9359 Location: Washington State
Quote:
DEAR NIN.COM VINYL CUSTOMER,
TWO APOLOGIES, A STATEMENT, AND A QUESTION.
APOLOGY 1: FIRST, AS SOME OF YOU MAY KNOW WE ARE CHANGING OUR FULFILLMENT PARTNER. I HAVE NOT BEEN HAPPY WITH FIREBRAND FOR A VARIETY OF REASONS AND WE ARE NOW PARTNERING WITH SANDBAG. I’M SORRY IT’S TAKEN AS LONG AS IT HAS TO MAKE THIS CHANGE, AND I APOLOGIZE FOR ANY AGGRAVATION YOU MAY HAVE EXPERIENCED ON THIS FRONT. YOUR SUPPORT IS VERY MUCH APPRECIATED AND I ASSURE YOU THERE’S BEEN AN EXTRAORDINARY AMOUNT OF SCREAMING DONE ON MY END. YOU DESERVE BETTER.
APOLOGY 2: THE VINYL RELEASES FOR DEVIATIONS, NOT THE ACTUAL EVENTS AND THE REISSUES HAVE BEEN DELAYED AS MANY OF YOU ARE AWARE. THE BLAME FOR THIS LIES WITH ME AND MY TEAM. WE RAN INTO A VARIETY OF QUALITY CONTROL ISSUES WITH THE AUDIO AND VARIOUS ASPECTS OF THE ARTWORK, THEN WE GOT OBSESSIVE ABOUT GETTING IT RIGHT. AT SOME POINT THESE FUCKUPS STARTED TO ADD UP TO A SUBSTANTIAL DELAY THAT I WASN’T FULLY AWARE OF UNTIL RECENTLY.
AGAIN, I’M SORRY FOR THE DELAY HERE BUT THE INTENTION HAS BEEN TO GET THIS UNCOMPROMISINGLY RIGHT.
HERE’S THE UPDATED, ACCURATE (BARRING AN ACT OF GOD) TIMELINE FOR SHIPPING:
* DEVIATIONS WILL SHIP AT THE END OF JUNE * ALL OTHER TITLES WILL SHIP AT THE BEGINNING OF AUGUST
IF YOU HAVE ORDERED ANY OF THESE TITLES, YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER HAS SHIPPED.
IF YOU WOULD LIKE A COMPLETE REFUND (KEEPING THE DIGITAL FILES), WE GET IT - CLICK HERE
IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER, OR WOULD LIKE TO CONTACT SANDBAG CUSTOMER SERVICE – CLICK HERE
ADDITIONALLY, EVERYONE WITH AN OUTSTANDING VINYL ORDER WILL RECEIVE A DISCOUNT CODE FOR 20% OFF YOUR NEXT PURCHASE. THIS CODE IS GOOD FOR ONE USE AND UNIQUE TO YOU. YOU WILL RECEIVE YOUR CODE VIA EMAIL IN THE NEXT 24 HOURS.
STATEMENT: WE ARE TAKING ALL MEASURES AVAILABLE TO MAKE SURE ANY PREORDERS FROM NIN.COM ARRIVE IN YOUR HANDS BEFORE THEY ARE AVAILABLE ANYWHERE ELSE. I KNOW HOW FRUSTRATING IT IS WHEN THIS ISN’T THE CASE (LIKE WHAT JUST HAPPENED WITH BEFORE THE FLOOD). I ASSUMED WE ALREADY HAD THIS PRACTICE IN PLACE, I WAS INCORRECT.
QUESTION: FINALLY, DID YOU KNOW THERE’S A NEW TOP-SECRET NINE INCH NAILS EP THAT WILL BE RELEASED BEFORE THE FIRST SHOWS WE DO THIS SUMMER? DID YOU KNOW NOT THE ACTUAL EVENTS WAS THE FIRST PART OF A TRILOGY OF RELATED EPS THAT WILL BE RELEASED ABOUT 6-8 MONTHS APART? NOW YOU DO. MORE INFORMATION ON THIS SHORTLY…
Joined: Tue January 01, 2013 7:41 am Posts: 19698 Location: Cumberland, RI
Hoping that discount code is good for a while so I can save some cash. I only ordered Deviations, so I'd probably snag the other reissues with the code.
Joined: Tue January 01, 2013 7:41 am Posts: 19698 Location: Cumberland, RI
All in all, very excited that I'll be getting the Deviations set by next month. I haven't listened to the digital files yet, and I'm itching to dive in.
The code should never expire and be good for anything. Haven't really missed Deviations. I downloaded them I think but it took hours. That file situation was bogus.
Joined: Tue January 01, 2013 7:41 am Posts: 19698 Location: Cumberland, RI
verb_to_trust wrote:
20 percent off code is only good for a year and you can't buy some of the cool stuff with it. Thanx Trent.
Just the reissues that have already been up for pre-order for nearly six months; I think it makes total sense: gives a bit back to those of us who have been waiting for a while (even though it's still "spring" and the releases aren't ridiculously late), but prevents people from canceling their previous orders and then just re-ordering with the code. There's plenty of other good music to order besides those reissues, and hopefully the With Teeth reissue will be coming in the fall.
Joined: Tue January 01, 2013 7:41 am Posts: 19698 Location: Cumberland, RI
The Deviations LPs are arriving with plenty of controversy: these were packaged very poorly and some people are getting very beat up copies (mine was a little smushed, I would say). It's also a 4-LP set squeezed into a 2-LP sleeve, with no booklet or artwork besides the cover or printed inner sleeves, so there's a lot of hand wringing over the first release in this reissue series.
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